{
"title": "Terms & Conditions + Privacy Policy",
"content": "<meta charset="utf-8"><h1 class="entry-title main_title"></h1><div class="entry-content"><h2></h2><p>We accept orders 24/7 through our online store. Please note all emails and queries will be responded to within our business hours – 9am to 5pm Eastern Standard Time, Monday to Friday.<br><br>For Shipping specific T&C's please head <a href="https://carwyncellars.com.au/pages/shipping-info">here</a>.</p><h3><br>PAYMENT</h3><p>Carwyn Cellars Online accepts Paypal payments and Credit Card payments through our online store. We do not accept orders placed in person in store, and we cannot accept cash for online orders.</p><h3><br>DAMAGE TO GOODS</h3><p class="entry-content">In the unlikely event one or multiple items in your shipment are broken upon arrival please let us know immediately. We deal with these issues on a case by case basis, but prefer photo evidence of the broken goods OR the return of the entire package for replacement. We will cover standard return shipping costs in the event of a replacement. We can offer refund, or replacements, but this are determined on a case by case basis. When we can replace the exact item with another of the same, we will provide an alternative option. </p><h3><br>GOODS ARE SUBJECT TO AVAILABILITY</h3><p>If an item you have purchased is out of stock, our team will contact you to offer an alternative similar item, or a refund option. Every effort is made to ensure items that are displayed on the website are available to purchase. If our supplier is unable to supply a product that has been paid for we reserve the right to refund the original amount plus any shipping you may have paid for.</p><h3><br>REFUND / REPLACE / PRODUCTS MISSING FROM ORDER</h3><p>For these matters, please contact us within 7 days of receipt of your purchase and we will arrange a speedy dispatch, replacements, exchange or refund. We do not offer exchanges or refunds for Change of Mind. </p><p>In the event an incorrect item has been sent, and we are accepting an exchange, this can only given if the item is unused with all packaging still intact. Items opened and out of original packaging can not be refunded.</p><p>In the event we have sold through on one or more items from a Subscription Box we reserve the right to replace that item with one of equal or higher value. You will be contacted via email if this is the case.</p><h3><br>RETURNING DAMAGED/DEFECTIVE PRODUCTS</h3><p>We reserve the final right to determine if a product is actually faulty. Photographic proof is required where applicapble.</p><p>All discrepancies with orders received must be addressed within 7 days of receiving the order. After 7 days, Carwyn Cellars Online reserves the final right to determine if orders with discrepancies will be addressed at our discretion.</p><h3><br>COUPON CODES</h3><p>Each coupon code and has different requirements and rewards. Whilst we try and keep our codes as specific as possible, our system may sometimes allow you to apply an invalid coupon. If you apply a coupon code not designed for your purchase we reserve the right to charge you the discrepancy.Only 1 discount code can be applied at checkout.Sale items can not be further discounted with codes or other special offers.</p><p>We will not ship products where incorrect free shipping or 15% off discounts have been applied.</p><h1><br>Privacy Policy</h1><p>In order to provide you with certain products or services, we may ask for personal details such as your name, mailing address, telephone number and email address, and we will keep a record of this information. You do not have to provide any personal information to us. However, if you choose not to provide certain types of personal information, we may not be able to provide you with the products or services you have requested, or you may not be able to avail yourself of all of our website features and functionality.</p><p>We only collect personal information when it is provided voluntarily by you. For example, we may collect your personal information when you register with us for our newsletter, order our products, contact us online, send us correspondence.</p><p>The personal information that we collect via our website or through correspondence with you will be used and disclosed for the purposes for which you supplied it. For example, the contact details that you provide to us may be used to identify and fulfill any orders you place, ensuring that any products purchased via our website are delivered to the given address.</p><p>We use your information in a variety of ways including:</p><ul><li><p>to help with administration;</p></li><li><p>to improve the information, products and services we offer to you;</p></li><li><p>for business analysis and research; and</p></li><li><p>for marketing specific products that you have subscribed to or ordered.</p></li><li><p>In exceptional situations, we may also use and disclose your personal information for other reasons permitted under the Act including complying with a request from the police or a regulatory or government authority or in the unlikely event that our business assets are ever sold to, or purchased by, another company (as our data records form part of our business).</p></li></ul><p>We may also use and disclose personal information for purposes related or ancillary to the main reasons we collect it, such as invoicing and reminder notices, newsletters, invitations to events, market research or to improve our service and communications. If at any time you do not wish to receive these kinds of communications please contact us and let us know. We take payment from your card once your order is placed. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you as soon as possible via e-mail. We will endeavour to have your order fulfilled or suggest a comparable product of similar nature. If we cannot fulfil your order a full refund will be given where you have already paid for the goods.</p><p><strong>Text Marketing and notifications.</strong></p><p><span style="font-weight: 400;">By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.</span></p><p><span style="font-weight: 400;">If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.</span></p><p><span style="font-weight: 400;">For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.</span></p><h1><br>Terms of Service</h1><p>Use of this website indicates your agreement to these Carwyn Cellars Online terms & conditions.</p><p>Every effort has been made to ensure product image and pricing accuracy, however Carwyn Cellars Online may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in Australian dollars and all charges will be processed in Australian dollars.</p><p>We do not make any endorsement or representation as to the accuracy of information contained within the linked websites.</p><p>Carwyn Cellars Online owns the copyright to the content of this website or is licensed by the copyright owner to use the content. No part of this website may be reproduced.</p><p>All prices listed on this website are subject to confirmation. Carwyn Cellars Online will notify you by email if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order.</p><p>Carwyn Cellars Online has the right to choose not to fulfill orders, at our discretion. A full refund will be given if this is the case.</p><p>Carwyn Cellars Online does not claim that any information obtained from this website is virus free and does not take responsibility for any viruses, faults or other defects. Customers are responsible for scanning any information for viruses.</p></div>",
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