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Terms & Conditions + Privacy Policy

We accept orders 24/7 through our online store. Please note all emails and queries will be responded to within our business hours –  10am to 6pm Eastern Standard Time Monday to Friday.  

PAYMENT, DELIVERY AND EXCHANGES

Carwyn Cellars Online accepts Paypal payments and Credit Card payments through our online store. We do not accept orders placed in person in store and we cannot accept cash for online orders. 

All orders will be tracked via our courier companies.

Incorrect Postage:

We can not be held responsible for deliveries once they have left our warehouse.
Carwyn Cellars Online has an automated postage system and orders will be sent to the exact address entered when your order is placed online. We take no responsibility for orders being sent to incorrect addresses entered by the purchaser. If your order is returned to us due to an incorrect shipping address, or failure to accept a delivery (ie. post box notification slips) you will be charged additional postage to re-deliver the goods.

Damage To Goods:

In the unlikely event one or multiple items in your shipment are broken upon arrival please let us know immediately. We deal with these issues on a case by case basis, but prefer photo evidence of the broken goods OR the return of the entire package for replacement. We will cover standard return shipping costs if you attach a receipt from your Post Office to an email. 

You may also request a monetary refund for the item damaged. If an item is damaged in a subscription box the refund will be the in store shelf price of that item. 

If we run out of the item in store we will offer you a monetary refund for the shelf price of the item.

PICK UP OPTION - Carwyn Cellars, 877 High St Thornbury 3071
You are more than welcome to collect your goods in person. We will have them packed no later than 2 days after your order has been confirmed, and you will receive an email notifying you when it's ready. We are open Sun/Mon 12pm-10pm, Tues - Sat 10am - 11pm.

Goods are subject to availability. Every effort is made to ensure items that are displayed on the website are available to purchase. If our supplier is unable to supply a product for whatever reason we will have this product removed from the website.

All orders will be shipped within 2 working days of received payment clearance.

We process all orders on Monday, Tuesday, Thursday, and Friday mornings. (Weekend orders will be processed Monday.)

All online orders take from 2-10 business days to arrive. If you have not received your order within 10 business days you should contact us at orders@carwyncellars.com.au. 

Refund / Replace / Change of Mind Policy / Products Missing from Order

If you find your products are not what you expected, please contact us within 7 days of receipt of your purchase and we will arrange an exchange or refund.

Exchanges are only given if the item is unused with all packaging still intact. Items opened and out of original packaging can not be refunded.

In the event we have sold through on one or more items from a Subscription Box we reserve the right to replace that item with one of equal or higher value. You will be contacted via email if this is the case.

Damaged/Defective Products

In the unlikely event that you receive a defective or damaged product, please contact us within 48 hours of receipt of delivery. A replacement product will be dispatched (subject to availability). Once we have received the faulty return, we will refund the cost of postage upon receiving the faulty product, or seen a photo of the damaged product. If the product can not be immediately replaced due to being out of stock, the product item amount will be refunded. We reserve the final right to determine if a product is actually faulty.

All discrepancies with orders received must be addressed within 7 days of receiving the order. After 7 days, Carwyn Cellars Online reserves the final right to determine if orders with discrepancies will be addressed at our discretion.

Should you make an error with your order please ensure you contact us immediately via email at orders@carwyncellars.com.au

Coupon Codes

Each coupon code and has different requirements and rewards. Whilst we try and keep our codes as specific as possible, our system may sometimes allow you to apply an invalid 
coupon. If you knowingly apply a coupon code not designed for your purchase we reserve the right to charge you the discrepancy.

We will not ship products where incorrect free shipping or 15% off discounts have been applied. 

PRIVACY POLICY

In order to provide you with certain products or services, we may ask for personal details such as your name, mailing address, telephone number and email address, and we will keep a record of this information. You do not have to provide any personal information to us. However, if you choose not to provide certain types of personal information, we may not be able to provide you with the products or services you have requested, or you may not be able to avail yourself of all of our website features and functionality.

We only collect personal information when it is provided voluntarily by you. For example, we may collect your personal information when you register with us for our newsletter, order our products, contact us online, send us correspondence.

The personal information that we collect via our website or through correspondence with you will be used and disclosed for the purposes for which you supplied it. For example, the contact details that you provide to us may be used to identify and fulfill any orders you place, ensuring that any products purchased via our website are delivered to the given address.

We use your information in a variety of ways including:

  • to help with administration;
  • to improve the information, products and services we offer to you;
  • for business analysis and research; and
  • for marketing specific products that you have subscribed to or ordered.
  • In exceptional situations, we may also use and disclose your personal information for other reasons permitted under the Act including complying with a request from the police or a regulatory or government authority or in the unlikely event that our business assets are ever sold to, or purchased by, another company (as our data records form part of our business).

We may also use and disclose personal information for purposes related or ancillary to the main reasons we collect it, such as invoicing and reminder notices, newsletters, invitations to events, market research or to improve our service and communications. If at any time you do not wish to receive these kinds of communications please contact us and let us know. We take payment from your card once your order is placed. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you as soon as possible via e-mail. We will endeavour to have your order fulfilled or suggest a comparable product of similar nature. If we cannot fulfil your order a full refund will be given where you have already paid for the goods.

TERMS OF SERVICE

Use of this website indicates your agreement to these Carwyn Cellars Online terms & conditions.

Every effort has been made to ensure product image and pricing accuracy, however Carwyn Cellars Online may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in Australian dollars and all charges will be processed in Australian dollars.

We do not make any endorsement or representation as to the accuracy of information contained within the linked websites.

Carwyn Cellars Online owns the copyright to the content of this website or is licensed by the copyright owner to use the content. No part of this website may be reproduced.

All prices listed on this website are subject to confirmation. Carwyn Cellars Online will notify you by email if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order.

Carwyn Cellars Online has the right to choose not to fulfill orders, at our discretion. A full refund will be given if this is the case.

Carwyn Cellars Online does not claim that any information obtained from this website is virus free and does not take responsibility for any viruses, faults or other defects. Customer are responsible for scanning any information for viruses

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