{
"title": "Shipping Info",
"content": "<p style="text-align: center; font-size: 30px;"><em><strong>We ship craft beer, wine and spirits Australia-wide! </strong></em></p><h3><strong>TIMEFRAMES & PRICING</strong></h3><p>We endeavor to pick & pack orders within 48 hours of receiving them. We are a small, but hard working team, please keep this in mind if experiencing delays. <br><br><span>Depending on your location, o</span>rders are generally delivered within 2-7 business days of leaving our warehouse. Please take note of this when ordering for special occasions.<br><br>We currently work with Australia Post for all deliveries. Once Australia Post has collected an order from a warehouse, we are subject to their delivery schedules & delays. Australia Post are able to <span>deliver to most metropolitan and regional areas in Australia, however, there are some areas within the country which are not covered by their standard delivery services.</span><span> </span>If your delivery address is outside of their network, we will contact you to arrange an alternative solution. In some cases, this may require an additional charge.<br><br>We offer competitive shipping rates via Australia Post across Australia. Please observe your individual rates at the check-out before purchasing. Pricing is subject to change based on the overall order weight or rates provided by courier services. </p><p>We offer Free Standard Shipping for all orders with an individual spend of $350 or more. If you have made, or plan to make, a purchase and the shipping cost is not waived this may be because of the overall order weight, or what state you are based in. In this event, please contact us at orders@carwyncellars.com.au, or call (03) 9484 1820, and choose option 3, The Warehouse*. We will sort out a solution. <br><br>*Please be aware the warehouse operation hours are Monday to Friday, 9am to 5pm*<br><br>We are happy to offer a courier option to select postcodes on most items. Please contact us at orders@carwyncellars.com.au for a quote. Please do so prior to placing your order, and include your delivery address and the item(s) you wish to purchase.</p><h3><strong></strong></h3><ul></ul><h3><strong>NO LONGER OFFERING NEIGHBOURHOOD SIP SERVICE</strong></h3><p>Introduced in 2020 when travel was... difficult, our Neighbourhood Sip Service helped keep the good people of Thornbury (and surrounds) from going thirsty.<br><br>Unfortunately the time has now come to retire the van. We no longer offer same day local delivery via Neighbourhood Sip Service.<br><br>Here's how to still get your hands on great booze:</p><ul><li><strong>Get it delivered</strong> - we're still offering Australia-wide shipping via AusPost!</li><li><strong>Free instore collection</strong> - order online and have your order packed and ready and waiting in Thornbury.</li><li><strong>Visit our bottleshop</strong> - just roll on in and shop the shelves.</li></ul><p> </p><h3><strong>PRODUCT INTEGRITY</strong></h3><p>We endeavour to ship items in the best possible condition, so in some cases delivery will be delayed due circumstances outside our control. Whilst we will do our best to time shipments outside of very warm weather, we cannot guarantee that your parcel will remain at optimal temperatures, as that is out of our control. Be wary of your local weather before ordering to ensure your goods arrive in the best condition. We will not be responsible for replacing weather damaged stock.</p><p><span>Please note, minor label and / or packaging scuffing is impossible to avoid in any packing environment. We will not offer replacements for minor label or packaging damages.</span><br><br>We ensure that we pack our items in the most efficient and safest manner to prepare them for the journey ahead. While we provide this extra care for all our deliveries, unfortunately accidents can happen whilst in transit. As a result, delays may occur. If your item is severely damaged whilst travelling with Australia Post, they will contact us to advise the damage. If applicable, we request the parcel is returned to our warehouse so that the damage may be reviewed. From there we will advise whether a replacement, or a refund is necessary. Please provide <span>photo evidence of the broken goods.<br></span></p><p>If you receive your item, and it has experienced severe damage whilst in transit by Aus Post, please contact us at orders@carwyncellars.com.au, and we will look into the matter for you. If your item has experience minor damage, we will review this as a case by case and will provide a solution if deemed necessary by our team. </p><h3><strong><br>INCORRECT POSTAGE:</strong></h3><p>In relation to addresses, we can not be held responsible for deliveries once they have left our warehouse. Our postage label creator is an automated postage system. Addresses are created based on the fields entered in the shipping section of your cart. The system pulls addresses based on closest matches geographically. Due to the large amount of orders we process, we will try our best to ensure all orders have the exact address as written on the order. Very rarely, an order will pull a slightly incorrect address. If this is the case, please contact us as soon as possible and we will rectify.</p><p>In the event you have provided an incorrect address, we take no responsibility for orders being sent to said incorrect addresses. We will try assist if we can, but we are restricted by Australia Post once it has left our warehouse. If your order is returned to us due to an incorrect shipping address, or failure to accept a delivery (ie. post box notification slips) you will be charged additional postage to re-deliver the goods.</p><h3><strong><br>SAFE DROP AND AUTHORITY TO LEAVE</strong></h3><p>In the 'notes' section of the cart please include any delivery instructions you may have. If you are happy for your parcel to be left at your door, please write Authority To Leave and include instructions, e.g. 'Please leave on the porch behind the plants'. You may also opt for 'Safe Drop' which you can manage by logging in to your Auspost account when you receive your shipping confirmation.<span> </span><strong></strong>As we deliver alcohol, A.T.L. and Safe Drop are at the driver's discretion - they may request identification, or refuse to leave the parcel if you don't have an appropriate spot to hide the package.</p><h3><b><br>IN-STORE PICKUP</b></h3><p>You can place an order online and collect from our bottleshop!</p><p>In most cases, orders will be processed and available for collection within 24 hours (just note we don't process orders over the weekend). You will receive an email notification stating when your order has been processed and is ready to be collected. Unfortunately, orders can NOT be collected prior to you receiving this notification.</p><p>You will need to show your email receipt and sign for your order when you pick it up so please let us know if somebody else will be collecting it on your behalf.</p><p>We request that orders be <span style="text-decoration: underline;">collected from our store within 10 days</span>. Feel free to contact us if you don't feel you will be able to reach us within 10 days. Orders will be held at the store for up to 2 weeks. If you do not pick up your order within this time, your order will be cancelled and refunded.</p>",
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