Shipping Info

{ "title": "Shipping Info", "content": "<p style="text-align: center; font-size: 30px;"><em><strong>We ship craft beer, wine and spirits Australia-wide! </strong></em></p><h3><strong>TIMEFRAMES &amp; PRICING</strong></h3><p>We endeavor to pick &amp; pack orders within 48 hours of receiving them. We are a small, but hard working team, please keep this in mind if experiencing delays. </p><p>We offer competitive shipping rates via Australia Post across Australia and, if selected, via Anonymous to select postcodes in Melbourne, Sydney, Brisbane, Adelaide &amp; Perth. Please observe your individual rates at the check-out before purchasing. Pricing is subject to change based on the overall order weight or rates provided by courier services. </p><p>We offer Free Standard Shipping for all orders under 25kgs with an individual spend of $350 or more. But please note; automatic free shipping on orders over $350 does not apply to orders over 25kg - contact us directly and we'll discuss freight solutions!<br><br>*Please be aware the customer support operation hours are Monday to Friday, 9am to 5pm*<br></p><p><span style="text-decoration: underline;">AUSPOST</span><br><span>Depending on your location, o</span>rders are generally delivered within 2-7 business days of leaving our bottleshop. Please take note of this when ordering for special occasions.</p><p>We currently work with Australia Post for all our standard deliveries. Once Australia Post has collected an order from our bottleshop, we are subject to their delivery schedules &amp; delays. Australia Post are able to <span>deliver to most metropolitan and regional areas in Australia, however, there are some areas within the country which are not covered by their standard delivery services.</span><span> </span>If your delivery address is outside of their network, we will contact you to arrange an alternative solution. In some cases, this may require an additional charge.<br><br><span style="text-decoration: underline;">ANONYMOUS</span><br>We now offer temperature controlled specialist booze shipping via Anonymous Wine Freight! They transport to Melbourne &amp; Sydney virtually next day from collection, and the other locations in a timely manner. See their <a href="https://www.anonymouswinefreight.com/delivery-schedule" title="Anonymous Freight - Delivery Schedule">delivery schedule</a> [From Melbourne] for delivery days - note that many locations have set deliveries days, but all packages are housed in a temperature controlled warehouse in the meantime. Expect premium service from Anonymous - all orders are shipped via temperature controlled vans, they handle things with extra care and will call you to discuss delivery options if you're not home. You will receive tracking updates and an ETA onces Anonymous collects your order from us. </p><p><br><strong>PRODUCT INTEGRITY</strong></p><p>We endeavour to ship items in the best possible condition, so in some cases delivery will be delayed due circumstances outside our control. Whilst we will do our best to time shipments outside of very warm weather, we cannot guarantee that your parcel will remain at optimal temperatures, as that is out of our control. Be wary of your local weather before ordering to ensure your goods arrive in the best condition. We will not be responsible for replacing weather damaged stock.</p><p><span>Please note, minor label and / or packaging scuffing is impossible to avoid in any packing environment. We will not offer replacements for minor label or packaging damages.</span><br><br>We ensure that we pack our items in the most efficient and safest manner to prepare them for the journey ahead. While we provide this extra care for all our deliveries, unfortunately accidents can happen whilst in transit. As a result, delays may occur. If your item is severely damaged whilst travelling with Australia Post, they will contact us to advise the damage. If applicable, we request the parcel is returned to our warehouse so that the damage may be reviewed. From there we will advise whether a replacement, or a refund is necessary. Please provide <span>photo evidence of the broken goods.<br></span></p><p>If you receive your item, and it has experienced severe damage whilst in transit by Aus Post, please contact us at orders@carwyncellars.com.au, and we will look into the matter for you. If your item has experience minor damage, we will review this as a case by case and will provide a solution if deemed necessary by our team. </p><h3><strong><br>INCORRECT POSTAGE:</strong></h3><p>In relation to addresses, we can not be held responsible for deliveries once they have left our warehouse. Our postage label creator is an automated postage system. Addresses are created based on the fields you enter in the shipping section of your cart. Due to the large amount of orders we process, we will try our best to verify all orders have the exact address as written on the order. </p><p>In the event you have provided an incorrect address, we take no responsibility for orders being sent to said incorrect addresses. We will try assist if we can, but we are restricted by Australia Post once it has left our warehouse. If your order is returned to us due to an incorrect shipping address, or failure to accept a delivery (ie. post box notification slips) you will be charged additional postage to re-deliver the goods.</p><h3><strong><br>SAFE DROP AND AUTHORITY TO LEAVE</strong></h3><p>In the 'notes' section of the cart please include any delivery instructions you may have. If you are happy for your parcel to be left at your door, please write Authority To Leave and include instructions, e.g. 'Please leave on the porch behind the plants'. You may also opt for 'Safe Drop' which you can manage by logging in to your Auspost account when you receive your shipping confirmation.<span> </span><strong></strong>As we deliver alcohol, A.T.L. and Safe Drop are at the driver's discretion - they may request identification, or refuse to leave the parcel if you don't have an appropriate spot to hide the package.</p><h3><b><br>IN-STORE PICKUP</b></h3><p>You can place an order online and collect from our bottleshop!</p><p>In most cases, orders will be processed and available for collection within 24 hours (just note we don't process orders over the weekend). You will receive an email notification stating when your order has been processed and is ready to be collected. Unfortunately, orders can NOT be collected prior to you receiving this notification.</p><p>You will need to show your email receipt to confirm your order when you pick it up.</p><p>We request that orders be <span style="text-decoration: underline;">collected from our store within 10 days</span>. Feel free to contact us if you don't feel you will be able to reach us within 10 days. Orders will be held at the store for up to 2 weeks. If you do not pick up your order within this time, your order will be cancelled and refunded.</p>", "metafields": {}, "blocksMenu": }